Frequently asked questions

Get all of your questions answered or request support from our dedicated professionals.

What is KYC and why is it needed?

KYC, short for "Know Your Customer", is a process implemented by financial institutions to verify the identity of their customers. KYC is essential to comply with legal and regulatory obligations, prevent fraudulent activities, money laundering, and other financial crimes. It plays a crucial role in maintaining the integrity of the financial system and safeguarding both customers and businesses from potential risks. 

Before initiating the verification process, please ensure you have a valid and accepted identity document and a laptop or smartphone with a working camera.

Didn’t find an answer to your question?

We strive to provide comprehensive information and address the most common queries in our Frequently Asked Questions (FAQ) section. However, we understand that there may be instances where your specific question hasn't been covered.

Don't worry, though! Our dedicated support team is here to assist you. Please feel free to reach out to us via email at [email protected]. We will respond to your inquiry as quickly as possible and provide the information you need.

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A licensed European investment platform.

Investing in financial instruments involves risk. There is no guarantee to get back the invested amount. You could lose some or all of your investments.

SIA Nectaro (registration nr. 40203016025; legal address: Jeruzalemes 1, Riga, LV-1010, Latvia) is an investment brokerage firm licensed by Latvijas Banka (address: K. Valdemara 2A, Riga, LV-1050, Latvia). License number 27-5520233.

Nectaro is a member of the national investor compensation scheme established under EU Directive 97/9/EC. The scheme protects investors by providing compensation if Nectaro fails to return financial instruments or cash to investors. The maximum compensation an investor can claim under the scheme is 90% of their net loss, up to a maximum of €20 000.

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