Frequently asked questions

Get all of your questions answered or request support from our dedicated professionals.

Why was my withdrawal delayed or rejected?

There are a few possible reasons why your withdrawal may have been delayed or rejected: 

  • Incomplete bank account details: If we have incomplete information about your bank account, we may be unable to process your withdrawal. We will contact you via email to request the missing details. 
  • Additional compliance-related information required: In some cases, we may need additional information from you to comply with regulatory requirements. We will reach out to you via email to specify the information we need. 

If you're uncertain about the reason for the delay or rejection of your withdrawal request, please don't hesitate to contact us at [email protected].

Didn’t find an answer to your question?

We strive to provide comprehensive information and address the most common queries in our Frequently Asked Questions (FAQ) section. However, we understand that there may be instances where your specific question hasn't been covered.

Don't worry, though! Our dedicated support team is here to assist you. Please feel free to reach out to us via email at [email protected]. We will respond to your inquiry as quickly as possible and provide the information you need.

Unlock the potential of your money today!

A licensed European investment platform.

Investing in financial instruments involves risk. There is no guarantee to get back the invested amount. You could lose some or all of your investments.

SIA Nectaro (registration nr. 40203016025; legal address: Jeruzalemes 1, Riga, LV-1010, Latvia) is an investment brokerage firm licensed by Latvijas Banka (address: K. Valdemara 2A, Riga, LV-1050, Latvia). License number 27-5520233.

Nectaro is a member of the national investor compensation scheme established under EU Directive 97/9/EC. The scheme protects investors by providing compensation if Nectaro fails to return financial instruments or cash to investors. The maximum compensation an investor can claim under the scheme is 90% of their net loss, up to a maximum of €20 000.

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